Privacy & data protection
Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, apply for financing, or contact us for support.
Personal Information includes:
- Full name, email address, and phone number
- National ID or passport number
- KRA PIN and employment information
- Bank account and M-Pesa details
- Financial statements and income documentation
2. How We Use Your Information
We use the information we collect to:
- Process and evaluate your loan applications
- Provide customer support and communicate with you
- Comply with legal and regulatory requirements
- Improve our services and develop new features
- Prevent fraud and maintain security
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With credit reference bureaus for credit assessment
- With regulatory authorities as required by law
- With service providers who assist in our operations
- In case of business transfers or legal proceedings
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
Under Kenya's Data Protection Act, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing of your data
- Data portability
6. Contact Us
If you have questions about this Privacy Policy, please contact us.